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Returns Policy

Goods may be returned within 30 days from date of purchase for a full refund, excluding original postage charges. Refunds are processed upon receipt of returned goods and a credit will appear on your credit card account within 7-10 business days.

The goods must be undamaged, unsoiled, in a saleable condition and returned in the unopened original packaging. Opened goods may be returned for a store credit only. All returned goods must include a copy of the original invoice. Return postage charges are the responsibility of the customer.

A $5.00 restocking charge is applicable for refunded goods under the value of $10.00.

If you feel you have received incorrect goods, please contact customer service within 36 hours of receiving you order.

Return postage and re-postage charges for goods being returned due to defects or requiring repairs will be borne by DIY Gardener.